A user reports that no member can access a shared network drive; how would you troubleshoot this issue?

There are instances where users cannot allocate themselves to a shared network drive. However, as a system administrator, you would have to fine means and the best way of assisting users to have access the network drive.

Find the solution to the aforementioned issue below:

1. Make sure and verify that user’s credentials and ensure they have permission to access the shard drive or device
2. Check the network cable and ensure it is securely connected to the member’s or user’s computer and make sure the network switch is functioning properly and turned on.
3. As usual, ping the server hosting the shared device or drive to ensure that it is reachable
4. In addition to the aforementioned, check the even viewer logs on the user’s computer and the server for any error and omissions messages related to the shared drive or device.
5. If necessary and possible, the server together with the user’s PCs be restarted to ensure all services are running correctly.
6. NB: Make sure all nodes are connected to the main server and thus the drive or devices is not disconnected from the main server as well.

Congratulations!!!

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